Frequently Asked Questions

We thank you for your interest in Pro360Tours, and we hope to work with you soon. To help answer any questions you might still have, we’ve collected a few of the most common inquires below. If you still have questions, please feel free to contact us. We’re happy to help clarify any details.

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General Questions

Google Street View technology is now available for business interiors — and allows customers to virtually ‘step inside’, and take a look around your business. Once the virtual tour is published by Google, the link to the tour is displayed directly on the search results page, Google+, and Google Maps.

The virtual tours are photographed by Google Trusted Photographers, and businesses pay the photographers to take the interior photos.

Google Trusted Photographers are taking high-quality interior photographs that are stitched into seamless 360º panoramic images. These images are then linked together to create an interactive virtual tour — that allows user to virtually ‘walk around’ the interior of your business. Google Trusted Photographers are independent contractors who have been trained and certified by Google to produce high quality panoramic images. You will be able to view your images on Google search results, Google Maps and Google+. For more information about how these images are created we invite you to visit the Process page on our website.
Street View tours are visible on Google Search results, Google Maps, and Google+. When potential customers search for your business by name on Google, they can ‘see inside’ your business. This is a great opportunity to give your customers a better sense of the layout, decor and ambience of your business.
Yes. Independent research indicates that: “When searching for businesses, consumers use mapping products 44% of the time — and 41% of those place searches result in an on-site visit. Listings with photographs and a virtual tour, are twice as likely to generate interest.”
You can learn more about this study by visiting the official Google Street View website — or downloading the research papers available here and here.
Google Trusted Photographers are trained to take high-quality panoramic photos of building interiors, accommodating for common challenges such as low lighting and tight spaces. The photographers are also certified in Google’s processing pipeline for transformed into 360-degree panoramic imagery into walk-through virtual tours of your business. While consumer-grade 360 cameras are becoming more widely available, the current generation of hardware lacks the image quality required for Google Street View standards. For more information about what is involved in creating 360º panoramic images, we invite you to visit the Process page on our website.
“There is a one-time fee that covers the business photography, tour authoring and posting to Googles servers. Once the tour is uploaded to Google, there are NO recurring costs or months subscription fees.
Our pricing starts at $360 for the first fours photospheres, and then $50 per subsequent photosphere. This makes it simple to get started, and scale your tour to suit your specific business needs. For more information, we invite you to visit the pricing section of our website.
To get started, visit our website to reserve your shoot date — or call us at (925) 718-6877. We look forward to working with you and creating a Google Street View tour for your business.”
Pro360Tours specializes in 360º panoramic photography and interactive virtual tours of businesses. We offer Google Street View tours, as well as immersive and engaging Custom 360º Tours that go beyond Google Street View capabilities. We also offer aerial 360º panoramic photography and aerial virtual tours.

Getting Started

Just visit our website and click on the “Get Started” button. You can also email us at pro360tours@gmail.com or call (925) 718-6877. We can help you determine tour scope, and reserve a photo shoot date.
Typical 360 photo sessions take about an hour. This varies depending on the size of your business, and the coverage you choose.
We can generally accommodate new projects with 3-5 days notice, depending on current workload. Give us a call and we can work with your schedule.
You’re welcome to clean and tidy prior to the photography session — but remember the goal is to show customers what to expect when they visit your business on a normal day. Your photo shoot includes three POI (point of interest) photos. If your business features merchandise, select 3 items you’d like to include. If your business is a restaurant, 3 food items can be photographed and will need to be ready about an hour after we arrive to the photo shoot.
Photo shoots generally only include the customer-facing areas of your business. Before the shoot begins we walk through you business with you, to confirm each tour stop location. We can feature or exclude any area from you tour as you wish. Again, the goal is to show customers what to expect when they visit your business on a normal day.
We will work around your schedule to ensure your photo session is as convenient as possible. We recommend scheduling your shoot before or after normal business hours, to minimize disruption. Photo shoots do not require any special equipment or lighting — so businesses can schedule photo shoots during normal business hours if they desire. We just recommend letting your customer and staff know photography is in process, and that all faces will be blurred by Google algorithms before publishing.
We can schedule your photo shoot anytime that is convenient for you, and showcases your business in the best light. We recommend before your store opens or after the business day, to minimize disruption and blurred people.
“No. Per Google Street View privacy policy, all people will be blurred out prior to publishing. As such, we recommend scheduling before or after normal business hours, so there are as few blurred people in the shots as possible. As the business owner it is your responsibility to notify your employees and customers that the photo shoot is taking place.

We do offer custom 360 virtual tours, that can include people — as well as other features like music soundtrack, narration and interactive hotspots. In a custom tour, with model releases, you will be able to include friends, family, customers, or even professional models in your tour. This works particularly well for owners that want to showcase their businesses in-use. For example, Restaurants can show happy patrons enjoying a meal. Colleges can show happy students walking across campus. Medial offices can show friendly staff and comfortable patients.
A custom 360 tours offers the creative freedom to clearly illustrate your specific business needs.”

Privacy and Legal

“Photo shoots will exclude any areas of your businesses which you would not like to feature. As the business owner, or authorized representative, it is your responsibility to notify your employees and customers that the photo shoot is taking place.

Google’s protocol states that all faces must be blurred for the tour. All panoramic imagery will be processed by Google’s state-of-the-art blurring technology to obscure faces of all employees and customers who appear in the imagery. Any person can request additional blurring or takedown of and entire image through Google’s Report a Problem link at the bottom of the pano image.”

“The business owner, or authorized representative, must allow a Google Trusted Photographer access to the business premises to capture photographs — and to subsequently allow Google to publish those photographs to it’s products and services.
People with this authority include the owner of the business or a director or manager with the designation to make those commitments on behalf of the business. Please note that by agreeing to the terms and conditions and the Google Terms of Service, before your photo shoot, you are confirming that you have the authority to make that commitment.”
“Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users. For example, further integration with Google Maps will allow customers to find your business easily from the 360-degree Street View imagery of nearby roads.
Pro360Tours retains copyright and ownership of all images captured during the photo shoot. Upon payment receipt, Pro360Tours grants an unrestricted, worldwide, royalty-free, usage license, in perpetuity, to the business owner. The images may be used by the business for any and all marketing activities, without further compensation.
Because of the technology requires considerable processing, tour authoring and uploading in order to be viewed — it’s not possible to review the images before they are published to Google.

Custom 360 Tours however, can be reviewed and curated before publishing.

Yes. If you see a major issue, you can ask for additional blurring on some areas of each panoramic images. You may also request a entire take-down of any or all panoramas. To request blurring or takedown click on the “Report a Problem” link on the specific images where you see issues and provide the requested information. Please note that the blurring/removal process may take Google several days to complete.
Yes. Google has a specific set of policies to uphold standards on their network. Google maintains the rights to take down pictures that deem unfit for public viewing. Although all business images undergo quality control and review before being uploaded to the network, in rare cases photos can be reported as inappropriate by individual users, and later removed.
Google Trusted Photographers are independent contractors, and not employed by Google, agents of Google or affiliated with Google in any way. They are officially certified by Google because they meet the high standards of image quality — and are experienced in panoramic processing, and virtual tour authoring, and uploading to Google properties.

Additional Questions

Yes, and we recommend you do. Adding a Google Street View tours to your website is easy — we will provide you with the HTML embed code. Once embedded, your website visitors will be able to ‘see inside’ your business.
Yes, and we offer returning customers a 10% discount. Many businesses change interior decor seasonally, or make interior renovations, and need updated tours. Since the goal is to show customers what to expect when they visit your business, it’s important to update your Google Street View virtual tours to showcase any major changes.
No, Google Street View does not support these advanced features. However, we do offer Custom 360 Virtual Tours that support these features and more. To learn more about these advanced features, we invite you to visit our Custom 360 Tours page on our website.

Ready to Start?

Select a package and reserve your dates today!

Still Have Questions?

Get in touch…we’d love to talk to you and learn more about your needs. We’re confident Pro360Tours can help.

Pro360Tours in based in the San Francisco bay area. We serve local, regional and national clients. We look forward to connecting with you.
(925) 718-6877